Terms of Service

1. Introduction

Welcome to RewardyClub ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the RewardyClub platform, including our website, mobile applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

Important: These Terms contain an arbitration clause and class action waiver that affect your legal rights. Please read them carefully.

2. Definitions

• "Business User" means a business or individual using the Service to offer loyalty rewards to customers.
• "Customer User" means an individual using the Service to collect stamps and redeem rewards from participating businesses.
• "Stamp Card" means a digital record of stamps collected by a Customer User at a specific Business User.
• "Free Tier" means the basic service plan with usage limitations as described in Section 6.
• "Pro Tier" means the premium subscription service with expanded features and no usage limitations.

3. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into these Terms
• You will not use the Service for any illegal or unauthorized purpose
• All information you provide is accurate, current, and complete

4. Account Registration

4.1 Google Authentication: The Service uses Google OAuth for authentication. By creating an account, you authorize us to access certain Google account information as permitted by Google's terms of service.

4.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Notify us immediately of any unauthorized use of your account
• Not share your account with others
• Take reasonable steps to prevent unauthorized access

4.3 Account Types: You may register as either a Business User or Customer User. Each account type has different features and obligations as described in these Terms.

5. Service Description

5.1 For Customer Users:

• Receive a unique QR code for collecting stamps at participating businesses
• Track digital stamp cards across multiple businesses
• Receive notifications when rewards are ready
• View reward redemption history

5.2 For Business Users:

• Scan customer QR codes to issue stamps
• Configure stamp card requirements (3-50 stamps)
• Customize rewards and business branding
• Access analytics and transaction history
• Manage team members (employees)

6. Subscription Plans and Pricing

6.1 Free Tier (Business Users only):

• Maximum 50 unique customers
• Maximum 500 stamps per month
• Last 10 transactions visible
• Custom logo upload
• Basic analytics

6.2 Pro Tier (Business Users only):

• Unlimited customers
• Unlimited monthly stamps
• Last 100 transactions visible
• All Free Tier features
• Pricing: £15.00/month or £150.00/year

6.3 Customer Users: The Service is free for all Customer Users.

6.4 Price Changes: We reserve the right to change pricing with 30 days' notice. Existing subscriptions will be honored at the current price until renewal.

7. Payment Terms

7.1 Payment Processing: All payments are processed securely through Stripe. We do not store your payment card information.

7.2 Billing Cycle: Pro Tier subscriptions are billed monthly or annually in advance, depending on your selected plan.

7.3 Auto-Renewal: Subscriptions automatically renew unless canceled before the renewal date.

7.4 Refunds: We offer a 14-day money-back guarantee for first-time Pro Tier subscribers. After 14 days, all payments are non-refundable except as required by law.

7.5 Failed Payments: If a payment fails, we will attempt to charge your payment method multiple times. If payment cannot be processed, your account may be downgraded to Free Tier.

7.6 Taxes: All prices are exclusive of applicable taxes. You are responsible for any sales, use, VAT, or other taxes.

8. Cancellation and Termination

8.1 Cancellation by You: You may cancel your Pro Tier subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period.

8.2 Account Deletion: You may request account deletion by contacting support. Upon deletion:

• All your data will be permanently deleted within 30 days
• For Business Users: All customer stamp cards will be deleted
• Active subscriptions will be canceled (no refund for partial periods)

8.3 Termination by Us: We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent activity
• Fail to pay subscription fees
• Use the Service in a manner that harms us or other users

8.4 Effect of Termination: Upon termination, your right to use the Service immediately ceases. Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

9. User Conduct and Restrictions

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or servers
• Use automated systems (bots, scrapers) to access the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Upload viruses, malware, or other malicious code
• Impersonate another person or entity
• Collect or store personal data about other users without consent
• Abuse, harass, or harm other users
• For Business Users: Offer illegal goods/services as rewards, discriminate against customers, or fail to honor promised rewards

10. Intellectual Property

10.1 Our IP: The Service, including all content, features, and functionality, is owned by RewardyClub and protected by copyright, trademark, and other intellectual property laws.

10.2 Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose.

10.3 User Content: For Business Users, you retain ownership of logos and reward descriptions you upload. By uploading content, you grant us a license to use, store, and display it as necessary to provide the Service.

10.4 Trademarks: "RewardyClub" and our logo are trademarks. You may not use them without our prior written permission.

11. Privacy and Data

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to our collection, use, and sharing of your data as described in the Privacy Policy.

12. Disclaimers and Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• That the Service will be uninterrupted, error-free, or secure
• That defects will be corrected
• That the Service or servers are free of viruses or harmful components

For Business Users: We do not guarantee that customers will redeem rewards, that the Service will increase revenue, or any specific business results.

13. Limitation of Liability

To the maximum extent permitted by law, RewardyClub shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of substitute services
• Damages arising from your use or inability to use the Service

Our total liability for all claims shall not exceed: (a) For Free Tier users: £0; (b) For Pro Tier users: the amount you paid us in the 12 months before the claim, or £100, whichever is greater.

Some jurisdictions do not allow limitation of liability for personal injury or certain damages. If these laws apply to you, these limitations may not apply.

14. Indemnification

You agree to indemnify, defend, and hold harmless RewardyClub, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) for Business Users, any disputes between you and your customers.

15. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on the Service with a new "Last updated" date
• Sending an email notification (for significant changes)

Your continued use of the Service after changes take effect constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

16. Dispute Resolution and Governing Law

16.1 Governing Law: These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

16.2 Informal Resolution: Before filing a claim, you agree to contact us at [your-email@example.com] to attempt to resolve the dispute informally.

16.3 Jurisdiction: Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. General Provisions

17.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and RewardyClub.

17.2 Severability: If any provision is found unenforceable, the remaining provisions will remain in effect.

17.3 Waiver: Our failure to enforce any right or provision is not a waiver of that right or provision.

17.4 Assignment: You may not assign these Terms without our consent. We may assign these Terms without restriction.

17.5 Third-Party Services: The Service uses third-party services (Google OAuth, Stripe, Firebase). Your use of those services is subject to their respective terms.

18. Contact Information

If you have questions about these Terms, please contact us: